How and when can a missed pick-up of garbage, organics or recycling services be reported?
City of Berkeley Zero Waste Crews are in the field for refuse and recycling collection daily between 7:00am - 2:30pm. If refuse, organics, or recycling are not serviced on the regular scheduled pick-up day by 10:00am, please contact 311 Customer Service to report the problem.
Missed pick-ups must be reported after 10:00am on the service day, no later than 5pm the next business day following the regularly scheduled collection.
For example, if your regular pick-up day is Monday and your container is not emptied as of 10:00am on Monday, you must report a missed pick-up by 5pm Tuesday. If your regular pick-up day is Friday, you must report a missed pick-up by 5pm the following Monday.
The cart(s) must be left at the curb, and the Zero Waste Crews will have up to 2 business days to return and service the location once the missed collection pick-up has been reported.
Please note: Missed pickups of residential or commercial refuse reported beyond the allotted time period will not be collected until the next regularly scheduled collection day for the location, unless a special pick-up and charge is requested.
Please click and view Refuse Rates.
Zero Waste
1201 Second Street @ Gilman
Berkeley, CA 94710
(510) 981-7270
Office Hours: Monday - Friday 8:00am -5:00pm
Missed pick-ups must be reported after 10:00am on the service day, no later than 5pm the next business day following the regularly scheduled collection.
For example, if your regular pick-up day is Monday and your container is not emptied as of 10:00am on Monday, you must report a missed pick-up by 5pm Tuesday. If your regular pick-up day is Friday, you must report a missed pick-up by 5pm the following Monday.
The cart(s) must be left at the curb, and the Zero Waste Crews will have up to 2 business days to return and service the location once the missed collection pick-up has been reported.
Please note: Missed pickups of residential or commercial refuse reported beyond the allotted time period will not be collected until the next regularly scheduled collection day for the location, unless a special pick-up and charge is requested.
Please click and view Refuse Rates.
Zero Waste
1201 Second Street @ Gilman
Berkeley, CA 94710
(510) 981-7270
Office Hours: Monday - Friday 8:00am -5:00pm
Updated 8/16/2024 1:29 PM