What is the process to report a Down or Low Hanging Wire?
Down or low hanging wires are the responsibility of Comcast and AT&T.
Therefore, either company should be contacted depending on the wire type. Telephone poles have two sets of wires. The wires located at the top of the pole are electrical wires. The wires located below the top wires are cable or phone wires.
Please note: Down electrical wires must be reported to PG&E immediately.
PG&E (800) 743-5000 or (888) 743-4911 (Internal USE ONLY)
AT&T (800) 246-8464
Comcast (800) 391-3000
Updated 2/21/2025 4:45 PM